Pros
Good work experience, usually quite a bit of work to do with some down time, always learning, other agents are generally really nice and make the work environment fun. Account manager is awesome.
Cons
Team leader has some of the poorest team leader skills I have witnessed in the workplace. Has the motto of 'I am here to work, not make friends. I am not your friend' (has said this directly to agents) - but still doesn't create a work environment that is enjoyable or where you feel comfortable. Favouritism is a big thing with this team leader. Has come to work drunk a few times. Always smells of smoke. Some days is so lovely, other days you cannot talk to her. Cannot follow through with PDP's, always says she has work too much work to do, but won't delegate and will leave agents doing nothing all day.