A first job to understand how not to work - Customer Service Representative Concentrix Employee Review

1.0
6 Dec 2020
Recommend
CEO approval
Business outlook

Pros

as i said, valid as a first job and hopefully lasting short

Cons

tere are too many things conflicting with successful business model and good work behaviours

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Concentrix Response
5y
Hello dear ex-colleague, thank you for the feedback. It's a great pity that you obviously didn't feel comfortable with us, as it is very important to us to create a working atmosphere in which our colleagues* feel comfortable. In order to achieve this, we depend on the direct feedback of every single employee. The team management or the personnel department are the right contacts for this. If you should feel the need to talk to us again, we would be happy to hear from you. Perhaps we can then clear up a couple of misunderstandings. In this case, please contact your former personnel department at any time. We wish you all the best for your professional future and hope that you feel more comfortable in another company. Lisa, Marketing

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5.0
20 May 2026
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CEO approval
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Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

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3.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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