Low-tier call centre - Customer Service Agent Concentrix Employee Review

Culture, career growth, leadership support and benefits are just a few of the pros.

I don’t have cons to share. I’ve been with the company for 15+ years.

Decent Pay and benefits . Trainers prepare you for basic work

They have Team Leaders and product experts. Some Team leaders are great, my was not, I was supposed to be coached on a regular basis, for four months I received no coaching. My coach only got involved if something could negatively could affect their Stats. I asked for more training several times, the 2nd time I asked, she transferred me to her supervisor instead of answering my question. Products Experts were helpful but sometimes had completely different answers to the same question. There was this ongoing training that you could request to join. I stopped going when they repeatedly taught the opposite of some the companies Zero Tolerance policies. When i brought it up with their supervisor I never recieved a reply.