DON’T work here - Medical Claims Processor Concentrix Employee Review

1.0
16 Jan 2022
Recommend
CEO approval
Business outlook

Pros

Work from home was nice until they sent us spy cameras that watch us all day and make us clock out on a break whenever we’re getting out of our chair.

Cons

Maybe have a little faith/trust your employees. They lied to us about the urgency of this security camera only for me to talk to some people who work in cyber security, who said this was basically to spy on us and see if we we’re in our chairs 40 hours a week minus 2 breaks and lunch. This are not normal working conditions, human beings (we’re not just workers CONCENTRIX) deserve to be able to take longer lunches if we’d like, take walks, get up and stretch, and work in the privacy of our own home without having our faces scanned randomly using “facial biometrics”. If anyone reads this and are still working at concentrix under the camera, THEY LIED TO US. If they really needed it som much for security they would just have us come into the office. They also said if there was a breach, most companies would simply take the computer and wipe it. To say my privacy feels invaded does not even begin to explain what I feel. Angry really, that companies can treat their workers like this and their aren’t updated privacy laws to fight against this.

Explore other reviews about Concentrix

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

3.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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