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      Concentrix

      Engaged employer

      Concentrix reviews

      Terrible company to work for. Don't do it! - Voice Specialist Concentrix Employee Review

      1.0
      7 Feb 2022
      Voice specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Working from home and seeing the sun set from my window.

      Cons

      Team Managers are horrible to the agents. Poor training, team managers talk down to agents, always accusing agents that they are doing what's called "call avoidance," when 99% of the time the tools are not working. Training is not enough, and then you are fed to the wild, and you still don't get the support you need. There is what is called SME's and they do the same thing as a voice specialist, but assist in the chat room by answering questions. The SME's are very abusive and mistreat us agents. Terrible, the worst place to ever work.

      avatar
      Concentrix Response
      4y
      Thank you for this honest feedback! We would like to connect with you to better understand your personal journey with us. Please connect with us at cs.na@concentrix.com as soon as you can for further discussion. Hope to hear from you soon!

      Explore other reviews about Concentrix

      5.0
      5 June 2026
      Game changer
      Recommend
      CEO approval
      Business outlook

      Pros

      A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

      Cons

      Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

      2.0
      22 June 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Engagement and support for front line teams is great. a lot going on in the sites and within the communities.

      Cons

      Engagement and support for support and global teams is completely lacking. We talk a lot about culture and we USED TO live it and believe it, but it's becoming less visible at some leader levels. Tenure seems to make you a target vs a valued employee these days. It's unfortunately not the same company it was even 2-3 years ago,

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