Not at all what I thought. It's one if the most difficult jobs I've ever done. - Turbotax Work From Home Concentrix Employee Review

2.0
27 Mar 2015
Recommend
CEO approval
Business outlook

Pros

I'm getting making money although but a lot for the abuse you take from customers and dealing with non helpful supervisors

Cons

Lack of sufficient training, micromanaged, tier2 who really don't know anymore than agents so you stick waiting and waiting for an answer they don't know.

Explore other reviews about Concentrix

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

2.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

Decent Pay and benefits . Trainers prepare you for basic work

Cons

They have Team Leaders and product experts. Some Team leaders are great, my was not, I was supposed to be coached on a regular basis, for four months I received no coaching. My coach only got involved if something could negatively could affect their Stats. I asked for more training several times, the 2nd time I asked, she transferred me to her supervisor instead of answering my question. Products Experts were helpful but sometimes had completely different answers to the same question. There was this ongoing training that you could request to join. I stopped going when they repeatedly taught the opposite of some the companies Zero Tolerance policies. When i brought it up with their supervisor I never recieved a reply.

See reviews by: Helpful|Rating|Date|All