Customer support advisor - Customer Support Advisor Concentrix Employee Review

1.0
4 July 2015
Recommend
CEO approval
Business outlook

Pros

None.. I wouldn't recommend to no one period!!!

Cons

Everything!!!!!! This place is wack and full of people who boost u into thinking its a great place to work when in reality they hire nothing but RATS!!!! This place is ran by people who clearly have criminal backgrounds and don't know how to run a business. The only way to make it to management is to sleep around.. They don't pay u when they supposed too, training Is some bull because it's a paper and penless environment so therefore everything is set up for u to fail. Once training is over, they just throw u on the phone and don't show u how to do anything. Don't even waste your time here cause it's not what it seems.. There very UNPROFESSIONAL!!!!!! That's why they stay hiring cause they have such a bad turnover rate, trust me I just left after 3 weeks of ignorance.. The ones who said this was a great place, are the ones sleeping around to get ahead or management themselves lol

Explore other reviews about Concentrix

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

3.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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