Honest review - Call Center Representative Concentrix Employee Review

3.0
21 Dec 2022
Recommend
CEO approval
Business outlook

Pros

You got some variety in jobs. The people were pretty nice and you weren’t overly micromanaged. It’s an easy job to get hired onto, so great entry level position to help get skill sets.

Cons

Pay is very low, often times minimum wage. One of the positions that didn’t give equipment had so many programs running it crashed and destroyed my computer (which was only 2 years old). Communication is ABYSMAL. Worst I’ve ever seen. I was new on a team for over a week and a half after training before I reached out to my TL to ask a for help- only to realize there were full group chats etc and she didn’t realize I worked for them. Another position, I was supposed to be promoted, and waited 3 months asking daily for the meeting with the OM to finalize the promotion and they couldn’t take 10 minutes for me, even though I was #1 in the office. If you’re good at your job they don’t want to promote you. They will keep you in positions you hate, knowing you hate them if you are good at what you do. When you quit you’ll suddenly get all the meetings, advancements, and pay increase offers that you deserved, but at that point it’s too late. They don’t value you, they value what you can do for them.

Explore other reviews about Concentrix

5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

2.0
22 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Engagement and support for front line teams is great. a lot going on in the sites and within the communities.

Cons

Engagement and support for support and global teams is completely lacking. We talk a lot about culture and we USED TO live it and believe it, but it's becoming less visible at some leader levels. Tenure seems to make you a target vs a valued employee these days. It's unfortunately not the same company it was even 2-3 years ago,

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