Toxic - Customer Service Representative Concentrix Employee Review

2.0
10 July 2023
Recommend
CEO approval
Business outlook

Pros

The people were nice, and doing their best in an atmosphere that was becoming worse and worse

Cons

Toxic atmosphere, changing schedules, impossible to maintain work-life balance. Poor communication.

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Concentrix Response
2y
We are grateful for your review, even if your experience isn't our best reflection of Concentrix for a home through your career. We do provide our leadership an overview of this anonymous feedback on a regular basis so that we can continue to focus on what our staff both want and need, however we encourage you to share more information with your local People Solutions leadership, particularly regarding how you don't feel supported or that training isn't preparing you to be successful. If you are not comfortable sharing your feedback in person, we also have a confidential inbox, staff.online.feedback@concentrix.com, which is another means of providing us more specific details with the guarantee of your anonymous feedback being shared for consideration. Our staff are important to us and we want you to enjoy a long and stable career at Concentrix, we hope that you will give us more information to make this happen.

Explore other reviews about Concentrix

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

3.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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