Its a job - Avalon Tier I Concentrix Employee Review

2.0
4 Jan 2024
Recommend
CEO approval
Business outlook

Pros

- Work From Home - 40 hours a week with 2 paid breaks - Single/Family Benefits (You must opt in and they do deduct from your cheque after 3 months) -Its a paycheque which will be there in your account on time

Cons

- Low pay - You must work evening and weekends - Strict office rules (no personal devices ie. smart watch or cell phone, other desktop PCs laptops or even TV's. allowed in your office) - Rushed training with no time for questions even though they push new trainees to ask questions. This leads to falling behind in the curriculum (we were only 5 days of training in with 3 days of it system setup time and then they pushed us out of no where alone to the customers for 4 hours to learn in real time) that was a mess for sure! - Sink or swim mentality - You cannot email other co workers without manager approval, Also there wasn't a way to communicate with other co workers to even ask how their day was. It was almost prison like with too much control and micro-management for everything.

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Concentrix Response
2y
We're open to constructive feedback, even if it stings a little, because we’re always on the lookout for ways to improve. Reviews like this give us a window into what’s working and what isn’t. So, while we’re sorry you’re no longer a part of our Concentrix + Webhelp team, we appreciate the impact you made, which includes sharing your thoughts here on Glassdoor. Thank you!

Explore other reviews about Concentrix

5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

2.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

Decent Pay and benefits . Trainers prepare you for basic work

Cons

They have Team Leaders and product experts. Some Team leaders are great, my was not, I was supposed to be coached on a regular basis, for four months I received no coaching. My coach only got involved if something could negatively could affect their Stats. I asked for more training several times, the 2nd time I asked, she transferred me to her supervisor instead of answering my question. Products Experts were helpful but sometimes had completely different answers to the same question. There was this ongoing training that you could request to join. I stopped going when they repeatedly taught the opposite of some the companies Zero Tolerance policies. When i brought it up with their supervisor I never recieved a reply.

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