Good company with bad managers! - Advisor II, Sales Concentrix Employee Review

1.0
30 Jan 2024
Recommend
CEO approval
Business outlook

Pros

I loved working at Concentrix. I thought it was one of the best jobs I ever had. I worked on the American Express project. The pay is great and the workload is a joke. You can sit for such a long time waiting on a call while still getting paid. There is a heavy turnover of agents so they are always hiring.

Cons

None of the managers could explain the bonus structure. They never talked about it in training and you were lucky to ever qualify for it. I had two managers who could not tell me how to make my calls better so I could qualify for the bonus. Then one day I was moved to a third TL without notice. She tried to help me but I was done at that time. They scare you during training to think if you do the wrong thing you will get fired. Then you do what you are trained to do and they suspend you and fire you anyway. Schedules are not that great either. You get to shift bid a schedule so you will never get the schedule you want.

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Concentrix Response
2y
We set a high bar for life at Concentrix + Webhelp. But it sounds like the experience with your management team that didn’t hit the mark. Setting up our leaders for success is something we are always looking for ways to grow and improve. We’ve got a variety of Leadership training programs in place to make sure they’re leading in the best possible way. Feedback like yours keeps us on the path of improvement—so thanks for taking the time to add your voice.

Explore other reviews about Concentrix

5.0
3 July 2026
Recommend
CEO approval
Business outlook

Pros

- Weekly coaching with your direct superviosor - open communication for any change in schedules - opportunity to move up or change positions

Cons

- low PTO accruance per paycheck - haven't run into many cons yet

3.0
28 June 2026
Recommend
CEO approval
Business outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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