Pros
Time off is ok, however, good luck finding out how much time off you have. Lots of overtime offered.
Cons
Pay checks are always incorrect. Very poor record keeping on benefits and time off. Pay is low. Promises are never kept. Lots of employees have attitude issues. Parking is horrible and no security. Quality scoring is off, tardiness is not addressed with employees. Office and bathrooms are nasty. Break rooms are always full and not maintained. Refrigerators are always full and smell. Employees with no knowledge are promoted to management positions and they avoid issues. I have frequently asked senior CSR's questions and have received wrong answer or they avoid me by walking away. Very Poor planning for ongoing training during shifts without backup for call volume. Team leaders have favorite minions who are allowed to goof off all day. Petty reviews on issues CSR has no control over.