Technical support engineer - Technical Support Engineer Dell Technologies Employee Review

2.0
5 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Not that many pros besides being able to use your hours when you want if you're sick or PTO. Depends on your case load. If you have a lot of cases you're stuck all day. As long as you are doing your work you won't be micromanaged

Cons

Thrown in the fire with little assistance. Can't talk to everyone if you need assistance. Depends on your manager as well if your days will go good.

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5.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Work Life Balance is great

Cons

Layoffs are always around the corner

1
1.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

At this point? None honestly.

Cons

They did a complete 180 since I got hired. Came in as remote during COVID and now that they forced most people back to the office, they made us 3rd class citizens in the company. Can't get a raise, a promotion, any spiffs or even the same contests that the people in the office do. This company does not keep promises and has been constantly doing workforce reductions ever year like clockwork for 4 years now. The COO Jeff Clarke is an absolute clown as well, you have to go into the office dressed as business casual, but this guy goes to One Dell World in undersized lame t-shirts every year. Hypocrisy at all levels of this company. Just looking for a good opportunity and I am out, after talking to my co workers I feel like 70-80% feel the same. The tools also suck and are down half the time as well.

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