Pros
-Safe job, which i'm pretty sure isn't a Pro.
Cons
-Terrible salary compared to market, same job at other employers is 35k - while others is double that. -Due to this, plenty of people have left the company and Dell Compellent so there's very little support given to customers. -Upper Management focuses on documenting details in the ticket system rather than giving support to customers. -metrics driven support, there is no longer "Do good work and youll be rewarded for it" rather than take as many calls as possible because there's not enough people to take them at this point. -work/life balance completely redundant at this point, can't have a normal life - by the time i'm home i'm exhausted from the amount of work that is required of me to do. -can't work from home. -managers will eat you for arriving a minute late, taking a break 1 minute longer than the 15 allowed. -no clue at the moment on their EMC purchase and future intentions.