Pros
If you keep your head down and grind out calls, you won’t get bothered directly by management. However, you’ll still get the obnoxious emails management sends to everyone to prod them into taking more calls.
Cons
Awful, backwards management style by out of touch leadership. They take advantage of the suck ups who try to overachieve by volunteering them for more work and squeeze as much as they can out of them while delaying raises and direct employment for years. It’s honestly sad to watch. They run a hunger games system where they promote, at most, 2 people a year to direct employment while the rest are stuck as contractors with mediocre pay, crappy benefits, no job security, zero PTO, worse health insurance than marketplace, and a small 401k match from the contractor company that needs 3 years to vest. That means if you even go from contractor to full employee before those 3 years, you lose some of your match, as you are technically leaving the contractor company who employs you. Good thing you’ll probably get strung along for more than 3 years anyway. Just know the management will lie through their teeth about how often they hire to full employee and offer raises and promotions. Every single thing they promised turned out to be a lie that they would try to quietly sweep under the rug. Entire hiring classes are cut in half months after they are brought on due to the aggressive turnover caused by the lies and deception of management, and contractors simply fall off the face of the earth in handfuls over time. Further, they don’t tell you that 90-95% of your calls are just basic tech support or reading off the same process to help people raid their retirement after leaving their job. You are a glorified customer service rep who does financial planning a tiny fraction of the time. Of course, you don’t learn this until you get through training and all your calls are boomers who locked themselves out for the 5th time this month. If you want to be smart in this role, just coast, hit medium call statistics, get a paycheck, and angle for something better. The vast majority of full employees have mastered this, and you can tell it in their attitude. Just keep that head down and get your check.