Pros
You won’t find a company with better benefits. We had an unprecedented busy year and the job sucked more than usual. The company responded with doing an overtime incentive program where you could earn not only time and half, but another $25 per hour on top. In addition, they are rolling out another bonus, on top of the performative bonus we already have, for those who simply passed their license exams within a certain time frame of their hire date. In addition, we get 18 days of PTO, paid holidays, and this year, we got 40 hours of COVID Relief Time.
Cons
The job itself is not fun and can be stressful. When we were busy, we would deal with angry clients every single call, and take about 4-6 calls and hour for 8 straight hours. It gets tiring and extremely repetitive. I also personally do not like staring at a screen for that long.