Good retail experience - Senior Game Advisor GameStop Employee Review

4.0
16 July 2014
Recommend
CEO approval
Business outlook

Pros

The main perks of working for GameStop are the employee discounts (15%) and the fact that you're able to "check out" any pre-owned games for up to 4 days. I really enjoy working with my coworkers, and the majority of our customers are very friendly. Most people think this job is going to be a breeze because you "just get to talk about video games all day", but that isn't the case. It's still a retail job, so you have to be able to be friendly/talkative with the customers and push product. I worked as a Game Advisor for three months and got promoted to Senior Game Advisor, which I've been told is a fairly quick turnover. You just have to show initiative and be determined to do good work.

Cons

The main con of working for GameStop is the loyalty program (PowerUp Rewards cards). At my store, how many hours you get is based on performance, and performance is largely judged by your numbers (PUR cards, reserves, attachment rate [selling DLC/season passes/etc. along with certain games]). If your numbers are suffering that week, you're lucky to get 10 hours. Upper management expects you to push PUR cards at every opportunity, which some customers have told me makes them feel uncomfortable. There is also a lack of communication between stores and district management. At the end of each day, our DM wants an e-mail listing each employees numbers for the day. They don't take into account that we're slower during the beginning of the week than we are on weekends, or the fact that our store is in a mall which results in lower numbers in general.

Explore other reviews about GameStop

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great team, great people overall

Cons

In a mall, lots of people just browsing

3.0
16 May 2026
Recommend
CEO approval
Business outlook

Pros

You get real management experience fast. You can honestly say you handled: Inventory control Cash handling Customer conflict Sales goals Scheduling pressure Loss prevention Store operations Merchandising Trade-ins Tech/product support Opening and closing Problem-solving without backup That is valuable on a resume. You also learn independence. If you can run a store alone, you can handle pressure, prioritize, and make decisions without someone holding your hand. It can also be good if you like games, collectibles, tech, consoles, and talking to customers who care about that world. And if the store has decent traffic, you can build strong customer relationships. Regulars matter.

Cons

Being “store manager” but also being the only person there is often exploitation dressed up as responsibility. You may be expected to do the work of: Manager Sales associate Inventory clerk Security Customer service desk Tech advisor Cleaner Cashier Loss prevention Complaint handler All at once. The biggest cons: You are accountable for problems you may not have enough staff, payroll, or authority to fix. Upper management may push metrics, warranties, memberships, preorders, and sales goals without giving enough labor or support. You may get blamed for shrink, low numbers, customer complaints, late tasks, missed calls, or messy inventory even when the real issue is understaffing. Breaks can become fake breaks. If you are alone, you may not actually be able to step away. Safety can be an issue, especially with cash, consoles, theft, angry customers, or closing alone. The title can sound stronger than the pay. GameStop management responsibility has historically outweighed compensation in many stores. Burnout risk is high. You are constantly “on,” and there may be no one to absorb pressure with you.

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