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      Genesys

      Engaged employer

      Genesys reviews

      Poor leadership and market conditions - Senior Account Executive Genesys Employee Review

      1.0
      2 Nov 2025
      Senior account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Core voice product implements very well

      Cons

      Digital and AI strategy and products are not competitive, far too much middle management who add no value and recent leadership changes have killed culture without improving results.

      Explore other reviews about Genesys

      5.0
      8 June 2026
      Senior ta partner
      Recommend
      CEO approval
      Business outlook

      Pros

      great place to work at

      Cons

      no thoughts at this time

      4.0
      16 June 2026
      Product owner
      Recommend
      CEO approval
      Business outlook

      Pros

      Good work life balance Great product and customers

      Cons

      Promotions & growth are very slow in CIO org. Limited prioritization (more you know more work get assigned to you)

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