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      Genesys

      Engaged employer

      Genesys reviews

      Fun place to work - Anonymous employee Genesys Employee Review

      4.0
      27 Mar 2017
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Other employees are great to work with and company culture is wonderful

      Cons

      there isn't a centralized location, more often than not you'll have to work hours outside of your typical hours to be able to work with other employees in different locations

      avatar
      Genesys Response
      9y
      Thank you for your post! It's true, the price of global diversity sometimes means you have to work weird hours to reach your colleagues around the world. That's why we try to offer a lot of flexibility in terms of working hours whenever possible. I welcome any additional feedback you might have, feel free to reach out to me directly. Best, Tracy (Tracy Cote', Chief People Officer)

      Explore other reviews about Genesys

      5.0
      29 June 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      26 June 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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