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      Genesys

      Engaged employer

      Genesys reviews

      Worse Career Decision of my life was leaving a wonderful job for this company - Anonymous employee Genesys Employee Review

      1.0
      20 Apr 2017
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Time off policy, health benefits Some of the people I worked with were great, but Management was TERRIBLE and not fit for their jobs. Some managers were in their positions because they have been with Genesys for a long time but were never trained for a management position and were terrible leaders.

      Cons

      Management, Company works in silos Lack of communication from Managers trust within employees and management

      Explore other reviews about Genesys

      5.0
      29 June 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      26 June 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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