Slow evolution - Project Manager Genesys Employee Review

3.0
11 May 2017
Recommend
CEO approval
Business outlook

Pros

- Open time-off - Ability to work remote - Decent work-life balance

Cons

- Underpaid - No training - Disorganized - Lack of innovation - Politics - Layoffs - Slow adoption to emerging technology - Culture of "no" - everyone tries to pass the buck instead of taking ownership

Explore other reviews about Genesys

5.0
29 June 2026
Recommend
CEO approval
Business outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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