23 May 2017
Genesys Response
8yI can tell you, first hand, that our leadership cares very much about PureCloud. I’ve seen the plans to heavily invest in our bright future and couldn’t be more optimistic. I was personally involved in many of the discussions about how best to structure R&D and our leadership was extremely thorough and purely focused on the best possible outcome.
It is true that the sales kick-off was oriented towards recognizing and celebrating sellers. To recognize and celebrate our R&D team, we conducted a similar event (DevOps Days) in San Francisco, where over 700 developers participated. Our CEO and senior leaders were present at the event and we are planning for a bigger presence next year.
Integrations are always a difficult time with lots of anxiety and uncertainty, so I do understand. I’m convinced that Genesys is committed to innovating and creating the best environment for top talent. We simply have to communicate and work together to make this happen. My door is always open for anyone who wants to discuss concerns directly. -- Robert Ritchy, SVP, PureCloud Development