Excellent place to work - Anonymous employee Genesys Employee Review

4.0
7 July 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great environment with a lot of smart people. Flexible hours and lots of great stuff in the cafe (Fruits, coffee, cereal, games etc..)

Cons

It's a growing company and you have to be willing to accept change

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Genesys Response
8y
Thanks for the feedback. We are continuously striving to improve, and during times of growth, change can create uncertainty. One key area that we have focused on globally, as well as in our Markham office, is a focus on improving the new employee onboarding experience. In addition, we have brought in additional management talent, who have specific goals to work with the team to improve morale and enable continuous communication, especially on our longer-term vision. Best, Adrian (Adrian Lee-Kwen, SVP, CX Platform, Employee Engagement Engineering SVP, CX Platform, Employee Engagement Engineering)

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Cons

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Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

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