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      Genesys

      Engaged employer

      Genesys reviews

      Company Review - Technical Support Engineer Genesys Employee Review

      5.0
      27 July 2017
      Technical support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice and cozy working environment plus very supportive management staff from the Site Leader to the Director down to Supervisors. You will love to work in here.

      Cons

      Just to add shower a room since some of the employees are living too far from the site and it is really a challenge getting here. Better yet have some shower rooms ready anytime.

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      5.0
      29 June 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      26 June 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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