Positive outlook after merger - Senior Solutions Architect Genesys Employee Review

4.0
2 Aug 2017
Recommend
CEO approval
Business outlook

Pros

After the merger with Interactive Intelligence it is really good to see how Genesys develops in the market place. With a true vision to become an "ICONIC" company I believe that management truly succeeds in keeping the best of both companies (ININ and GENESYS). This pays off in the way the company is performing today and will in the future. Used to be skeptical on company mergers from past experiences, it is a true delight to see that mergers can workout brilliant if you put in a lot of attention for details, values of both companies, culture and people !

Cons

None so far, hopeful for the future

Explore other reviews about Genesys

5.0
29 June 2026
Recommend
CEO approval
Business outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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