Bumpy merger with Interactive Intelligence - Lead Software Engineer Genesys Employee Review

4.0
1 Sept 2017
Recommend
CEO approval
Business outlook

Pros

If you can prove yourself, they will throw money at you to keep you around, i.e. they value talent and will pay well for it. It's a big company and it's well positioned within its competitive landscape.

Cons

Money seems to be the only tool in the toolbox as far as motivation and employee satisfaction go. Not much sense of urgency with respect to product direction, probably because they are dominant player in their market. Compared to Interactive Intelligence, Genesys does NOT feel like a family. Well, maybe Genesys is like that uncle that nobody likes that is pretty well off but his kids don't like him and think he's a cheapskate. Genesys will throw money at some things, and others are inexplicably underfunded and lousy.

Explore other reviews about Genesys

5.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

great place to work at

Cons

no thoughts at this time

4.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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