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      Genesys

      Engaged employer

      Genesys reviews

      Offshoring to Manila - Tech Support Genesys Employee Review

      1.0
      19 Oct 2017
      Tech support
      Recommend
      CEO approval
      Business outlook

      Pros

      Unlimited PTO, fairly good pay, great benefits for a low cost, work from home often.

      Cons

      Sent all of our jobs to Manila. CEO encourages (ahem..BEGS) employees to leave good feedback here, rude engineers who will use foul language and make you feel small. No training. Genesys has started to charge customers for support, selling "tokens" for the right to get support and training on newly deployed software.

      Explore other reviews about Genesys

      5.0
      8 June 2026
      Senior ta partner
      Recommend
      CEO approval
      Business outlook

      Pros

      great place to work at

      Cons

      no thoughts at this time

      4.0
      1 June 2026
      Senior techincal support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      PTO is very generous. Great work life balance. Excellent pay.

      Cons

      Support gets very little say in anything and continues to get more work. Takes at least a year of drowning before you really know what you are doing with confidence.

      1
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