Downhill as a place to work after financially-motivated merger - Anonymous employee Genesys Employee Review

2.0
27 Oct 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Certainly, dominant position in the CX / Contact Center market. Probably no other company has the breadth and depth of offer that Genesys has, especially now that who knows what is going to happen with Avaya. This is exciting for Sales professionals.

Cons

The merging with Interactive Intelligence (completely finance-driven) has been disastrous for headquarters personnel, especially in non-Engineering functions. I hear: low morale, harsh management environment, many jobs shipped elsewhere. Many experienced people have left (most laid off, some of their own volition). There is still a climate of extreme uncertainty at headquarters.

Explore other reviews about Genesys

5.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

great place to work at

Cons

no thoughts at this time

4.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

PTO is very generous. Great work life balance. Excellent pay.

Cons

Support gets very little say in anything and continues to get more work. Takes at least a year of drowning before you really know what you are doing with confidence.

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