Great Place to Work - Anonymous employee Genesys Employee Review

5.0
2 Oct 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

After all these years, I still enjoy coming into the office. That means a lot. The people are smart and create an environment that is easy to work in. - Free coffee, soda, cereal and fruit - Extremely flexible time off and work hours - Opportunities to learn new technologies - I can't remember the last time bonuses were not paid

Cons

Location is good for me, but lacks amenities like: - Restaurants within walking distance - Shower/gym - Access to public transit

Explore other reviews about Genesys

5.0
29 June 2026
Recommend
CEO approval
Business outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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