Good company - Anonymous employee Genesys Employee Review

3.0
15 Feb 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Overall I really enjoyed working for Genesys. I had a fairly long run leading many groups and made a lot of great friendships. There are plenty of good opportunities if you have the skills and relationships to navigate the political environment.

Cons

I would ask some important questions if you are considering a position at Genesys: 1. What is the company exit strategy and how will you benefit? 2. How will Genesys address market commoditization and increasing competitive pricing pressures? 3. How well is the company positioned financially? Revenue, profit, debt, etc. ? 4. What is the growth strategy? 5. How is your success measured? 6. If you are in sales, what is your territory, pipeline, compensation plan, and conditions? 7. Product stability and scale? 8. Competitive differentiation? 9. You may want to interview a former employee to better understand your specific political environment. Group leaders vary, however, be careful as inner circles are hard to gain access to and labeling can be an issue. You may find the culture to be much colder behind closed doors.

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Genesys Response
7y
Thank you for your thoughtful review. I am glad to see that you enjoyed your time at Genesys and made friends along the way. You bring up some great questions on how to evaluate any company during the interview process; I believe Genesys would stack up favorably based on these questions. I would encourage our applicants to do their homework to be informed about Genesys as we are extremally proud of what we have to offer. Best, Greg (Greg Buck, Global Talent Brand Manager)

Explore other reviews about Genesys

5.0
29 June 2026
Recommend
CEO approval
Business outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
26 June 2026
Recommend
CEO approval
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Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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