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      Genesys

      Engaged employer

      Genesys reviews

      LOVE being part of GENESYS! - Senior Account Executive Genesys Employee Review

      5.0
      28 Jan 2020
      Senior account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      One of the best thing of GENESYS is the way this community works for the employees and for our customers. Iam part of LATAM TEAM and is one of the great place to work if you like customer experiences adventures.

      Cons

      some processes that we have sometimes are difficult to understand but we are changing this into an easier way to do things.

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      5.0
      29 June 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      26 June 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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