Pros
Good people. Fair comp and bonus
Cons
Confusing product offering. The prem offerings they are putting in Azure are in no way scalable. Punitive licensing. Their cloud offering is nonsense. You are not only paying for the privilege of using their cloud offering but your customers also pay for usage on the platform they use. AWS azure, etc. then there are three levels of the cloud offering. Depending on what channels you want. Leave it to Genesys to take a cloud offering and make it difficult to comprehend what you are buying. Genesys has very few of their original products left. It is a Franken-solution. Don’t believe me? Some of their stuff doesn’t integrate with their other offerings. They all have a different look and feel. If you want to work here prepare for changing focus every month.