Prior to September 2020, I would’ve given a 5-star review - Anonymous employee Genesys Employee Review

3.0
20 Sept 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexibility, good people, fun environment, good benefits, competitive starting salary (though you’ll need to negotiate well because raises are minuscule, 1-2%)

Cons

New leadership (CEO, CMO, CFO, etc) so changes are expected. But Marketing was hit hard with a ton of leadership changes and layoffs this month. New CMO brought in & promoted several pals from her last gig to run marketing here; demoting, firing, and breaking up other Marketing teams in the process. For a company that has empathy as a core pillar, they’re sure charging full steam ahead without empathy. I’m curious to see how many more existing people fall over the next 12 months. They said no more realignments but didn’t say no more layoffs (despite record-breaking financial performance). PS, if you’re empathetic, you don’t need to SAY ‘we’re trying to be empathetic.’ It would be reflected in your actions.

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5.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

great place to work at

Cons

no thoughts at this time

4.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

PTO is very generous. Great work life balance. Excellent pay.

Cons

Support gets very little say in anything and continues to get more work. Takes at least a year of drowning before you really know what you are doing with confidence.

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