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      Genesys

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      Genesys reviews

      I have a love hate relationship with my job - Solutions Consultant Genesys Employee Review

      3.0
      25 Feb 2022
      Solutions consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      The people in technical roles at Genesys are unmatched. My team, the managers I've had, etc. are ALWAYS willing to help and have your back when needed.

      Cons

      Account Executives aren't held accountable for any technical knowledge, so the sales cycles falls heavily on our shoulders, yet SCs don't have the ability to make anywhere near as much as AEs. It is nearly impossible for SCs to make President's Club. We are expected to do far more than our job should entail.

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      5.0
      29 June 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      26 June 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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