Declining culture due to toxic leadership - Director Genesys Employee Review

1.0
28 Sept 2022
Recommend
CEO approval
Business outlook

Pros

The company has a strong vision and a flourishing product suite.

Cons

Multiple CSS leaders exhibit toxic behaviors toward their team members and one another. It’s a cut throat competitive environment, which flourishes on politics. There is no collaboration and leaders manage up. Women are sidelined.

Explore other reviews about Genesys

5.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

great place to work at

Cons

no thoughts at this time

4.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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