Steady decline in management and be aware of office politics. - Revenue Analyst Genesys Employee Review

3.0
28 Oct 2022
Recommend
CEO approval
Business outlook

Pros

Excluding management, team environment is wonderful. Overall corporate communication and involvement is wonderful. Executives seem to genuinely care. Great collaboration within the teams. Good work/life balance. Unlimited PTO.

Cons

Poor management with favoritism and politics ruined an environment that was symbiotic but is now toxic. Micromanagement. Decline in medical benefits. Poor communication, processes change with no communication to the teams using the process. Declining emphasis on team environment/team building from middle management.

Explore other reviews about Genesys

5.0
29 June 2026
Recommend
CEO approval
Business outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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