Great Opportunity. Questionable Upper management. - Full Stack Software Engineer Genesys Employee Review

4.0
3 Nov 2022
Recommend
CEO approval
Business outlook

Pros

My managers were not restrictive when working on new cloud solutions. And I had access to all the tools I needed. Thanks to the trust and encouragement of my team, I was able to rapidly improve my skills as a software engineer.

Cons

Upper management is too distant from the customer and technology. New product features will take precedence over everything, regardless of the business value(if any) or other high-priority items put on hold. If you constantly roll out new features(garbage or not), you will most likely get promoted. I also understand that money is what business is all about. And sometimes, the company has no choice but to have layoffs if it helps protect the business. But when the business lays off the same departments in a short period, is management doing their job and making smart business decisions or learning from previous mistakes? To make things worst, management has gotten rid of highly performant employees when the business needs to run lean, how is this supposed to provide the business with more bang for its buck? Once again, they are too distant from the business(customer/staff) to make any smart decisions. sample prioritization: new button styling > increasing page performance or buggy features

Explore other reviews about Genesys

5.0
29 June 2026
Recommend
CEO approval
Business outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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