Great things are Happening and their are more to come! - Anonymous employee Genesys Employee Review

5.0
6 Aug 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Genesys is truly a family. We care about each other. We want people to succeed in all facets of their life. One of the things I admire about this leadership is their ability to give employees the space to create. An example of this is Elevate. This group of youngish professionals wanted to connect with senior leadership, so they did. They hosted a Happy Hour with Tom Eggemeier, giving fireside chat. With the success of this event, they plan on having more. This is just one example of having an idea and getting the support from senior leadership to make it happen.

Cons

Better coffee makers on all of the floors, not just the 9th.

avatar
Genesys Response
10y
Thanks for your thoughtful post! I agree that for many of us, working at Genesys can feel like a family, and it's one of the great things about our culture. The recently formed Elevate group is a great example of how much employee-driven initiatives are supported; this is also true of our charitable giving Make a Difference program and our innovation group Gennovators. I also agree with you that the only good coffee machines at HQ are in our big Cafe G area, but have decided that going to another floor to get the good coffee increases my chances of meeting other employees doing the same thing and gives us a all a chance to take a break and say hi to each other! Tracy

Explore other reviews about Genesys

5.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

great place to work at

Cons

no thoughts at this time

4.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

See reviews by: Helpful|Rating|Date|All