Good but could be better - Human Resources Genesys Employee Review

3.0
13 Aug 2023
Recommend
CEO approval
Business outlook

Pros

You’ll probably love your coworkers. Clear business strategy and high performer in the market. Competitive salaries.

Cons

No stock ownership. 401k match is below average. Emerging company trying to find its sea legs. Lots of growing pains. People programs are not well adopted so people leader performance is wide ranging and inconsistent. Career development opportunities are few and far between.

Explore other reviews about Genesys

5.0
29 June 2026
Recommend
CEO approval
Business outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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