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      Genesys

      Engaged employer

      Genesys reviews

      Just ok - Anonymous employee Genesys Employee Review

      2.0
      15 Jan 2016
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice people. Free parking, close to Bart. Not the prettiest place to work but convenient.

      Cons

      Many employees have been here a long time and many are not open to change. Company runs lean but not smart. Manager's need more management training. Huge disparity with compensation. Many managers with direct reports are remote or work from home 2-3 times a week.

      avatar
      Genesys Response
      10y
      Thanks for your feedback. Many of our departments do offer flexible work schedules; as a global technology company, our focus tends to be more on what we’re achieving rather than where people are sitting. If you have concerns about your compensation or the amount of face time you are getting with your manager, I encourage you to meet – or have a video call with - your manager or your HR partner to discuss...Kari

      Explore other reviews about Genesys

      5.0
      29 June 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      26 June 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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