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      Genesys

      Engaged employer

      Genesys reviews

      Below market pay, raises, and management - Anonymous employee Genesys Employee Review

      2.0
      29 Oct 2024
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Can potentially be a longer term position if you don't get caught in layoffs

      Cons

      They hire slightly below market and then provide such sub-par raises and bonuses that within a few years you will be able to double your income on the open market. Management doesn't appreciate employees who do stick around so you won't get promotions and will likely be caught in a layoff since they have several every year. They claim they can't give raises because of an unsteady business outlook but then report the biggest profits/revenue they've ever seen.

      Explore other reviews about Genesys

      5.0
      29 June 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      26 June 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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