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      Genesys

      Engaged employer

      Genesys reviews

      Tough market and difficult issues - Anonymous employee Genesys Employee Review

      3.0
      20 Jan 2016
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Strong focus on customers and business growth Great holiday parties

      Cons

      Slow growth in the contact center market Inconsistent treatment fo employees INsufficient money to grow the business and provide necessary tools

      Explore other reviews about Genesys

      5.0
      8 June 2026
      Senior ta partner
      Recommend
      CEO approval
      Business outlook

      Pros

      great place to work at

      Cons

      no thoughts at this time

      4.0
      26 June 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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