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      Glassdoor

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      Glassdoor reviews

      Putting Employees First - Customer Success Manager Glassdoor Employee Review

      4.0
      25 Mar 2020
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Glassdoor was one of the first companies to transition their employees to work from home once news began to pop up about COVID-19. It was been amazing to see how dedicated this company has been to keeping us safe and healthy. They have provided vast resources to make sure that our transition to home is as smooth as possible. Early this year, areas of the company were changed from unlimited PTO to 15 days. The CS leadership heard our feedback and fought to ensure unlimited PTO was put back in place. This is immensely comforting to know that we have flexibility if us or a loved one falls ill. Over the past month especially, I have seen our leadership listen and make decisions that are in our best interest and I have seen my peers come together in the face of a lot of challenges. This is the company that I fell in love with and I am proud to be part of this.

      Cons

      A month ago I would have said to listen to your employees feedback and take action accordingly but I can now say that Glassdoor is doing this and is a strong example of how a company should respond during difficult times.

      avatar
      Glassdoor Response
      6y
      Dear Glassdoor CSM Thank you for taking the time to share your experience. It is good to know that you have felt supported during these difficult times. The impact of Covid-19 on our business - and many others around the world - has been extraordinary. Since you left this review we have faced the very difficult decision of reducing the size of our team. We have said goodbye to many teammates, collaborators and friends. As we gather ourselves from this disappointment and look to rebuild, we all have a role to play in finding the way forward and it begins by supporting one another. We're in this together. Chris, VP Customer Success

      Explore other reviews about Glassdoor

      5.0
      12 Feb 2026
      Employer brand specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      - Amazing management & team - Growth and learning opportunities - Flexible with work-life balance - Meaningful work

      Cons

      I cannot think of any cons.

      1
      2.0
      11 Feb 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The benefits and culture were probably the best I've ever had. Even better than the benefits were the people I worked with. I enjoyed coming into work and doing my job and really stood behind the company tag line of helping people find jobs they love.

      Cons

      During covid things started getting bad. Like many other companies layoffs came around and how the company handled those were terrible. You show up one day and next thing you know you lose access and cryptic email and then your'e gone. This happened again in 2025. They brought in person whose job it was to basically get people to leave. They didn't care about the content on the site, or any of the efforts in place to promote integrity and transparency and instead just wanted to shove AI down everyone's throat. What's sad is that Glassdoor was once a great company that I was proud to say I worked for. Now it's just like everywhere else, AI, AI, AI and trying to get people to quit before the next round of layoffs.

      4
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