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      Glassdoor

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      Glassdoor reviews

      Great Company To Work For - Customer Success Manager Glassdoor Employee Review

      4.0
      5 Jan 2022
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I absolutely love working at Glassdoor. I especially like that we are a company that doesn't just "talk the talk" we put in efforts to "walk the walk" as well. The leadership, working flexibility, culture, PTO, D&I, etc. are all aspects in which make Glassdoor great and I truly enjoy working here.

      Cons

      While we do have more of an extensive career growth plan, it would be nice to have more of an opportunity to grow. Barriers like "time in seat" really effect those who bring an extensive amount of experience to the role and almost a set back to grow like they should. Glassdoor is a place with an open door policy so I do know that the concerns have been heard and hopefully actions will be put in place for a more clear and open growth plan.

      avatar
      Glassdoor Response
      4y
      I really appreciate you taking the time to share your feedback. I am so happy to hear that the people, culture and benefits provided by Glassdoor are meeting your expectations and resulting in a positive experience. As you said, at Glassdoor we truly seek to 'walk the walk' when it comes to being a great place to work. In terms of career progression, our goal is to ensure that individuals are able to grow their careers at Glassdoor. That being said, I agree that we should continue to iterate on how we think about an individual's expected time in their role based on a variety of factors including past professional experience. Thank you again for sharing your perspective! - Rennie Taylor, VP Customer Success

      Explore other reviews about Glassdoor

      5.0
      12 Feb 2026
      Employer brand specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      - Amazing management & team - Growth and learning opportunities - Flexible with work-life balance - Meaningful work

      Cons

      I cannot think of any cons.

      1
      2.0
      11 Feb 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The benefits and culture were probably the best I've ever had. Even better than the benefits were the people I worked with. I enjoyed coming into work and doing my job and really stood behind the company tag line of helping people find jobs they love.

      Cons

      During covid things started getting bad. Like many other companies layoffs came around and how the company handled those were terrible. You show up one day and next thing you know you lose access and cryptic email and then your'e gone. This happened again in 2025. They brought in person whose job it was to basically get people to leave. They didn't care about the content on the site, or any of the efforts in place to promote integrity and transparency and instead just wanted to shove AI down everyone's throat. What's sad is that Glassdoor was once a great company that I was proud to say I worked for. Now it's just like everywhere else, AI, AI, AI and trying to get people to quit before the next round of layoffs.

      4
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