Was great but getting frustrated - Sales Glassdoor Employee Review

3.0
11 Feb 2016
Recommend
CEO approval
Business outlook

Pros

The mission at Glassdoor is "to help everyone everywhere find the jobs and companies they love" and it is powerful. Our CEO Robert, when you hear him speak, truly believes in this and it trickles down. We are transforming the recruiting industry and you can feel the "magic!" The flexibility Glassdoor offers is amazing. Have a doctor appointment? No problem. Need a day to work from home for whatever reason, sure - go for it! Having a baby? We have AMAZING maternity/paternity benefits. Want to take a vacation, enjoy it because we don't have a PTO policy! On the sales side, while there are challenges, I believe that our managers do fight for us. I have yet to see a manager throw a rep under the bus - they typically give all the credit to reps when it comes to successes, while taking partial responsibility for failure when it happens. You don't see that too often!

Cons

The negative aspects of Glassdoor have nothing to do with the culture, but rather around sales and our processes. Over my time at Glassdoor I have had multiple territories with different comp plans that just don't make sense. They ask you to sell into regions of the world we don't have a viable solution for, and create products that are impossible to implement and price effectively/competitively. The reps that cover the major metropolitan areas like SF Bay Area and LA absolutely destroy their quota. Reps elsewhere, not so much, but have the same comp plan. For an organization that prides itself on transparency, this is the most opaque sales team I have ever worked for. Managers are literally in closed door meetings ALL DAY every day. Our sales approval process gets bottle necked to certain key directors that are simply never around to approve deals and thus it is an endless waiting game. Want to know about new products/features that are coming down the line? Not gonna happen because we aren't told about them until a day or two before they launch (or the morning of)! Speaking of sales, it would be nice to have a quota when the year starts! It is now mid February and we still don't know what our Quota/Territories are for this quarter or our fiscal year. We get the fact that we're rethinking our model year over year, and working for an organization that is in hyper growth mode, but you can only ask so much. You can't tell us we are behind on a plan, when we don't even know what the plan is. We can only take so much "trust us, your leadership team is doing what is best for you and the business long term." The reality is, while we want to be flexible, and do what is right for the company because we believe in what we do here, all of these decisions made behind closed doors, in endless meetings, negatively impact the morale and bottom line of your employees!

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Glassdoor Response
10y
Thank you for your detailed feedback! I’m glad you feel “the magic” at Glassdoor and are enjoying the culture that we have built together. We’re especially proud of the outstanding maternity and paternity benefits you mentioned. Regarding some of the challenges you noted, I can understand your frustration. Your input and motivation will be critical to our success moving forward. As part of our transition to a fiscal year from a traditional calendar year, we are rolling out a transitional compensation plan that has taken significantly more time than anyone anticipated. We all recognize this isn’t ideal and are taking steps to improve this process as we introduce our new fiscal quarter plans that will be rolled out very soon. I agree that territory fairness and quotas are important and thank you for bringing this up. Your timing is perfect as we are currently evaluating our territory structures and compensation models, and are soliciting feedback like this to improve plans. I hope you can help us work through these issues to drive positive change in the coming fiscal year and help us continue to cultivate the culture that made you decide to work for Glassdoor. I would really enjoy discussing your observations with you directly as I work to address some of your feedback. Please feel free to email me any time, and I also encourage you to communicate any concerns with your managers. It’s helpful feedback like yours that will keep us great.

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Cons

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2.0
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Pros

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