Too Much Too Fast - Customer Success Manager Glassdoor Employee Review

4.0
13 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Benefits, Perks, Compensation Company Comradery.

Cons

Way too many changes, way too quickly including over hiring and layoffs. Nor much support post layoffs.

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Glassdoor Response
1y
Thanks for sharing your perspective. Glassdoor has set ambitious goals, and with that comes fast-paced change as we adapt to an evolving market. That pace isn’t easy—and I recognize how tough these transitions have been, especially for those impacted. Through it all, I’ve seen many teams and leaders do their best to support one another, even in difficult moments. I remain committed to fostering a culture that grows through change while keeping care for people at the center. Wishing you continued success ahead. - Kristin Brandon, Director of Customer Success

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5.0
12 Feb 2026
Recommend
CEO approval
Business outlook

Pros

- Amazing management & team - Growth and learning opportunities - Flexible with work-life balance - Meaningful work

Cons

I cannot think of any cons.

2.0
11 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The benefits and culture were probably the best I've ever had. Even better than the benefits were the people I worked with. I enjoyed coming into work and doing my job and really stood behind the company tag line of helping people find jobs they love.

Cons

During covid things started getting bad. Like many other companies layoffs came around and how the company handled those were terrible. You show up one day and next thing you know you lose access and cryptic email and then your'e gone. This happened again in 2025. They brought in person whose job it was to basically get people to leave. They didn't care about the content on the site, or any of the efforts in place to promote integrity and transparency and instead just wanted to shove AI down everyone's throat. What's sad is that Glassdoor was once a great company that I was proud to say I worked for. Now it's just like everywhere else, AI, AI, AI and trying to get people to quit before the next round of layoffs.

4
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