I still have nightmares about working here. - Customer Service Representative H&M Employee Review

1.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good pay and benefits, coworkers were always very kind.

Cons

Management is a mess, constant restructuring, never taking agent concerns seriously, demoting full teams and making them reapply for positions they already had, increasing responsibilities to departments without significant pay increases.... And not to mention it's all still peddling fast fashion.

Explore other reviews about H&M

5.0
28 June 2026
Recommend
CEO approval
Business outlook

Pros

Opportunity to grow with the company

Cons

You have to be flexible with the schedule

2.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

Job had potential growth when company was in a healthy state, ability to move into different career paths internally, pay is competitive, discounts on clothes a plus

Cons

Company lacks ability to adapt and evolve with market which has resulted in poor sales, mass layoffs, constant restructuring of positions, putting people in positions with limitedexperience and setting them up for failure consistently, poor leadership, lack of accountability and ownership, bonus structure poor, work life balance non existent if you are in an operations role.

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