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      H&M

      Engaged employer

      H&M reviews

      Customer Service - call centre - Customer Service Representative H&M Employee Review

      3.0
      4 July 2019
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      pay a bit better than other call centres international atmosphere provide fruits or yogurt on a daily basis

      Cons

      call centre environment difficult customer base management main concern to pass kpi's not concerned with their staff not many career opportunities high turnover

      Explore other reviews about H&M

      5.0
      7 June 2026
      Sales associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice team members, fast paced enviroment

      Cons

      Entry level with low pay

      3.0
      26 June 2026
      Sales advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits even for part-timers is a huge win! Sick leave, vacation, and community days. Nice management and really friendly coworkers. Decent employee discount. Diverse and welcoming environment.

      Cons

      Very stressful work environment considering the low pay. Poorly managed and operated. They clearly try to run lean and do as much work with as few people as possible. Very unprofessional overall and a lot of greenwashing.

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