At Home Reservations Specialist - Reservations Specialist Hilton Employee Review

2.0
24 Mar 2016
Recommend
CEO approval
Business outlook

Pros

Working at home was a 'pro' especially during bad weather. All calls were incoming - no cold calling/solicitation.

Cons

There was extreme high pressure to up sell. The metrics were not reasonable. There was also high turnover - only 20% of my training class made it past 6 months. Micromanagement was also a big concern. My supervisor was constantly monitoring. I felt as if I were being stalked.

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5.0
5 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Best workplace ever! Great team, benefits, travel and hotel stay perks!

Cons

No Cons to mention at this time.

3.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

Great staff and lowermanagement. Last general manager was unfriendly and not very helpful.

Cons

I was supposed to get long tenure status for lifetime friends of family with my veteran status. Worked at Hilton 9+ years. Supposed to get 1 year for my veteran status (according to the handbook at that time) which would make 10 years. HR supposedly turned in application in August 2024. I even followed up and was told they were working it. It's been almost 2 years and haven't heard anything yet. Very disappointed and dissatisfied. Guess I won't be staying at Hilton Hotels.

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