Love the line or work - Front Desk Clerk Hilton Employee Review

4.0
1 Dec 2008
Recommend
CEO approval
Business outlook

Pros

Working for Hilton Brand hotel has been an great opportunity for me. It did not take me very long to move up in the company. I enjoy my leadership team and the duties they assign to me every day. Knowing that my leadership team will back me up on decisions I make to take care of my guest is a big deal in my eyes. I also enjoy knowing that the company is structured as such that feedback and personal growth is more than just something you read in a manual but they actually apply it to everyday situations. I would have to say it was one of the best companies I have worked for.

Cons

Just as sure as the sun will rise and fall everyday, every company does have a downside. I do wish that I would recieve more monetary compesation for the job I perform but I bet the majority of the world thinks they are underpaid for their line of work. Another downside I would have to honestly point out is job security. I guess that I have been spoiled from working in call-centers where you have to do something extreme to get fired. I have learned that as long as you are doing the job to the best of your abilities, the company wants to keep you.

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5.0
2 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Best top workplace ever. Good benefits

Cons

Can be a lot of workload

2.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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